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Support and guidance

Induction

Every course at UAL Online includes an induction. This is a great place to discover how to use the Virtual Learning Environment (VLE), get started on your learning and find out what is expected of you along the way.

If you cannot find what you need in the induction then below you will find details about the Student centre, how to report a technical issue and reach out to your Student Success Advisor.

Student centre

The Student centre is where you will find tailored resources and guidance designed to support every step of your learning journey.

Open: Student centre

 

Inside the Student centre you'll find information on lots of topics, including but not limited to:

Discover how to:

  • select your unit
  • manage study break
  • handle fee payments.
Open: Continuing students

Get information on key dates and deadlines for:

  • teaching block
  • assessment
  • grade release.
Open: Key dates and deadlines

Access to:

  • a dedicated tutor for each unit
  • support from our Students Success Team.
Open: Student Success and Academic Teams

Technical issues

Problems or issues with:

  • UAL login details
  • Software and tools
  • The Learning environment
  • Office 365
  • Multi-factor authentication

And more…

Raise a support ticket or contact the IT Services team:

Open: IT Services

Still got questions?

Speak to your Student Success Advisor.